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Allow Admins to Recategorize User-Reported Emails in the Queue

When reviewing user-reported emails in the queue, we currently have no way to change the category assigned to a report. For example, if a user submits a report as spam, but upon review I determine it is actually a phish (or vice versa), I have no ability to correct that classification before taking action.

The Ask: Add the ability for admins/reviewers to manually recategorize a reported email directly from the queue view — for example, changing a report from "Spam" to "Phish" (or any other available category) prior to or during remediation.

Status: Completed1 comment

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Comments1

  • Matt Sywulak

    Team•

    Oct 14

    In Threat Center, the verdict you give a reported email doesn't have to match the label the user chose. If a user reports something as spam and you find it is phishing, you can confirm it as phishing. The user's original report is then marked as not matching.