Request for an email notification for when a user marks an email as safe, but it requires additional INKY admin confirmation before applying.

When a user marks an email as safe, it either immediately applies, or it goes to the INKY administrator roles here at the MSP to review and confirm the request before the sender is marked as safe change applies.

Since there isn’t official documentation explaining what conditions are causing the reporting of a safe email to require additional confirmation as opposed to when they don’t require additional confirmation, these reports can often go unnoticed and requires us to manually check the user reporting section to find any entries that require our confirmation. This manual check can become time-consuming and inconvenient as we are having to check this very often, only to find that the majority of the user reports are applied immediately by INKY and only the minority require additional confirmation.

I am aware that there is an option to enable email notifications for when any user submits a safe report request, but this doesn’t account for filtering - this is an all or nothing setting. https://app.eu.inkyphishfence.com/settings/user-reporting

To elaborate, with this feature enabled, INKY will email us for every person who marks an email as safe, as opposed to just emailing us about the reports that require additional input from us. Please could there be a filter added here, to only enable email notifications when a user is reporting a sender as safe, that also requires us to confirm this request before it is applied. This will save time on checking manually, will provide clarity and provide us with the awareness needed to confirm these requests as soon as possible, and will assist the helpdesk team who are working on these queries (who are first hearing about it from a frustrated INKY user who is marking emails as safe and yet they are still being blocked for a reason unknown to them or us).