Please tell us what we can do to make INKY’s Email Security Platform the best product for you.
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Under Consideration
Exclude mailbox from banner
As an MSP I want our support@ mailbox to be excluded from the banner, but I still want INKY to stop obvious attack emails. I can adjust labels/actions as an admin in the INKY portal, but right now the banner is adding spam and confusion to tickets. Also requested: Per-user and per-organizational-unit banner suppression — the ability to set different banner visibility profiles for different people, similar to how signature profiles work. Some users/mailboxes need limited or no banner visibility while still being protected.
In Progress
Inky API
Please provide access to an API to block e-mails and other useful capabilities in order to automate ticket closure.
Under Consideration
Bulk Unquarantine Emails
I want to be able to unquarantine multiple emails at once from the INKY dashboard. Currently, I have to handle them individually or rely on auto-release, but a manual bulk action button would be much more efficient for managing false positives.
Under Consideration
Integration with IT Glue
I want an integration between INKY and IT Glue to streamline my workflow and security management. It is important because it would allow for better documentation and synchronization of security data within our existing IT management stack.
Under Consideration
Customizable Quarantine digests
We would like to send users a list of quarantined emails without giving them access to the Microsoft Defender portal. The email available in Defender does not permit the removal of links to the Defender Quarantine page or Review Message. Our end goal is for users to email us with a list of emails they would like to have released, which we can then further analyse.
Allow filters in Analysis to use wildcards
All the filters in Analysis are a “starts with” filter, and sometimes you want to look for anything that came from a .ru domain, or anyone that used a email address that had the word “invoice” in it. But current filters don’t allow that, everything is “starts with” and using something like “*.ru” or “*invoice*@*.*” doesn’t work.
Planned
Inky admin permissions - allow granular control
Super Admin is currently required for onboarding customers, which also grants full product access. This means 10+ engineers in an MSP need Super Admin, with most of the rest needing policy management (the second highest tier). Best practice is least-privilege access. There should be more granular permissions: Separate role for user management at MSP level (internal IT owns this, not day-to-day support staff) Separate role for onboarding new customers (professional services/projects teams shouldn't need full admin) Separate permissions for mail security vs signature management (different staff, different skillsets) Granular control over viewing message bodies — currently restricted to Super Admin, but lower-level or custom roles should be able to view message content without full Super Admin access Ability to hide the Subject field by role — all roles can currently see subjects in analysis/observations message lists, and the recent "access denied" on restricted tenants doesn't prevent seeing subjects
In Progress
DMARC Monitoring Page Enhancements
Requested enhancements to the DMARC Monitoring page: Update the green SPF circle to be yellow when the INKY SPF record is NOT present. Update the yellow DMARC circle as well as the yellow SPF circle to work with DMARC and SPF flatteners. MSP-level DMARC report: Ability to see the status of all clients' DMARC settings from a single view. Currently MSPs have to go into each client individually, making it impossible to track which clients/domains are misconfigured.
Scheduled Signatures and Banners
We need the ability to schedule signatures and banners to activate and deactivate based on specific dates and times. Use cases: Holiday banners (e.g. display during a holiday break period) Sale/promotion period banners Seasonal email signatures (e.g. "Happy Christmas" or "Happy New Year" that activate and deactivate automatically) Time-sensitive campaigns across the organization Currently these changes require manual updates, which is error-prone and creates unnecessary work for MSPs managing multiple tenants.
Under Consideration
Triage Reported mail
the reported mail section needs to have persistent filter that we can set to filter out things that we don't need to see such as, emails reported safe, or emails reported phish that were known phishing simulations.
Rewriting of banners after user has clicked link
It would be fantastic if, in the vein of Graphus, the banner changed after the user has clicked on a link. For example, if the user clicks Safe or Not Greymail, the banner should change to reflect that they have submitted the email. Otherwise, end users will be confused as to why the email still says warning, danger, etc. and is prompting them to click the link.
Under Consideration
Daily Reports Customization
The current "minimal" daily report does not provide enough depth or visual data to satisfy client business reviews or daily security summaries. Custom branding, enhanced data visualisation (pie charts graphs) even as good as current threat level over view and user reporting) would a create meaningful reports for customer to understand.
Under Consideration
Enhanced Customization for Outbound Notifications
Expanded branding and content options for outbound protection notifications. Customize approval workflow emails, sender confirmations, and encryption portal messages with company branding, custom messaging, and configurable templates. Helps organizations maintain consistent communication style and reduce end-user confusion when outbound rules trigger.
Under Consideration
Full-featured HTML Editor
It would be nice to have a full-featured HTML editor with variables for name, position, etc. Unfortunately, working with the predefined variables is very cumbersome and not creative enoug
In Progress
Advanced Block List Expiration
MSP Partners are not able to remove the expiration date for advanced block list rules on their own. It is required to open a ticket or reach out in AI chat to have those Expirations removed. This has a negative impact on MSPs managing many customers and results in time wasted for Kaseya and MSP employees. I would like an option to extend advanced Block List rules indefinitely. As an additional feature, the ability to manage Advanced blocklist rules at the partner level so they can be copied down to the customers would also be ideal. Thank You
Under Consideration
Sandbox and view attachments
Being able to view a preview of attachments would be highly beneficial, whether quarantined or in standard Observations.
Add Graymail Label Creation for Google Workspace
On Microsoft deployments MSPs can enable the graymail folder for all subscribers and the individual subscriber can also create the folder. Please extend this to Google Workspace installations.
Under Consideration
View raw email header
With any email filter, we need the ability to view and/or download the original raw email headers. Your system analyzes the headers so this should be simple, but it seems there is no option to view the actual full header, only the simplified metadata tab that pulls only bits of the header. Please add the ability to view the full raw email header data.
Under Consideration
Quarantine Filter
Please allow us to filter by who quarantined the email, be microsoft or inky etc.
DKIM Signing
When you reply or forward an e-mail that has been processed by Inky (banner added) the e-mail will be DKIM signed by Microsoft 365 and then forwarded to Inky to remove the banner. This will break your DKIM signature. Please add the functionality to Inky so it will be able DKIM sign those e-mails.